🕒 What are your working hours?
Our working hours are 9 AM to 8 PM Monday to Saturday. Please contact us during this time for assistance.
❓ Order completed but not received
If your order shows as completed but you didn’t receive the data, kindly contact customer care on WhatsApp 0505169883 on the same day the order was placed. Complaints made the following day will be ignored.
💳 Wallet top-up on hold
If your wallet top-up status is stuck on “on hold”, please contact customer care on WhatsApp 0505169883 and include a screenshot of your MoMo payment.
💰 Can I get a refund if I sent data to the wrong number, a non-existent number, or a broadband/turbonet SIM?
No. We do not issue refunds for wrong numbers, non-existent numbers, broadband SIMs, or Turbonet SIMs. Always double-check before submitting.